What We Do
If you’re committed to growing a new practice area focused on this emerging specialty, I’m here to help. I’ll work with you to coach your teams on how to manage online customer experience products, teach you how to sell these products and help your agency build the deliverables that you’ll need to make an immediate impact. The goal: drive your agency’s revenue growth through a new customer experience and customer service-oriented practice.
If you’re not yet committed to growing a new practice model, but do have clients facing online reputation issues, I will integrate quickly as a member of your team and help you create a plan of action to address your client issue. I work with a small team of outstanding consultants who will turn on a dime and stop at nothing to you a plan of action to address the client’s urgent problem.
Workshops, Training & Coaching
If you have already have an active customer experience or online reputation practice you know how difficult it can be to keep your team up to speed on trends and changes. I will create an ongoing coaching program built from a menu of in-person workshops, webinars, roundtable discussions, check-in calls and 24×7 on-call availability. This keeps your team focused on providing the best possible answer to a CMO’s most pressing challenges, every single day.
Need help but not an agency?
ABOUT ONE GOOD BRAND
What we stand for & who we work with
We are focused on one thing, and one thing only: driving revenue growth for PR, digital and marketing agencies through customer experience and online reputation training and coaching.
The core of what we do starts with a single question: is your agency equipped to educate and protect your clients from online reviews that can damage their reputation? It doesn’t matter if your clients sell software or sushi, online reputation and reviews are their top referrer of new customers and clients. It’s the No. 1 concern of CMOs, and it’s a service line that your agency needs to be delivering now.
CMOs are concerned that suboptimal experiences will damage their brand’s reputation, prevent digital conversions and erode their revenue growth. Is your agency positioned to help them solve these problems?
ABOUT THE FOUNDER
Principal Daniel Lemin is a digital reputation and online marketing veteran with deep agency and digital brand strategy experience. He was employee no. 400 at Google where he served on the global corporate marketing and communications team. He is the author of Manipurated , an Amazon bestseller, that exposes the inner workings of online review sites. Daniel also serves as the head of consulting for Jay Baer’s Convince & Convert consulting group, where he provides digital marketing and customer experience counsel to global brands and organizations including the United Nations (Food & Agriculture Organization), Best Buy, Petco, BMC Software, Telogis and Pella Windows and Doors. He’s been seen in the New York Times, USA Today and on Fox News, CBS Radio and many other news outlets.
We're friendly, contact us
We are located in Los Angeles, California. Let us know how we can help you. No fancy contact forms here; just old-fashioned e-mail, and we respond promptly.
+1 310 392 2872
Daniel speaks at industry events often. Here are a few upcoming events where you can find him:
Simpleview Summit (Tucson)
EO Alchemy (Phoenix)
Digimarcon (Toronto, New York & Santa Monica)
PRSA Travel & Tourism Conference (Houston)
PRSA Counselors Academy (San Juan)
ARDA Annual Conference (Fort Lauderdale)
PRSA International Conference (Atlanta)
Evolution1 Partner Conference (Scottsdale)
Opti-Port SPARK @ Vision Expo East (New York)
PRSA “State of the State” Event (Los Angeles)
Tourism Association of New Mexico (Santa Fe)
Past engagements include:
MediaPost Social Media Summit (Squaw Valley/Lake Tahoe)
BOLO 2013 (Phoenix, Ariz.)
Dreamforce (San Francisco)
SMX Social (Las Vegas)
Ragan Content Marketing Summit (New York City)
The Internet Show (Singapore)
Corporate workshops for Kofax, Corvias Group and BMC Software